Occasionally, importing contacts to Canopy results in errors.
Correcting Import Errors
If you received an error message when importing contacts to Canopy, you can easily fix the errors and reimport. Error messages are sent by notification in Canopy. Start this process by clicking on the notification icon at the top of your screen.
- Click on the notification about invalid contacts.
- The Download Invalid Rows window will pop up.
- Pay particular attention to the Row Error column to know what errors are in that row.
- Referring to the Contact Import Templates article can help minimize the amount of errors you may have in your .CSV file.