You can contact Canopy in a variety of ways to answer any questions, learn more about Canopy, or discuss cancellation. This article will cover 2 sections.
Contacting Canopy Support
The following are the methods for contacting customer support at Canopy.
Support is a premium feature for Canopy subscribers. To become a subscriber, call 855-616-7305.
Canopy Support is available via chat from 7am - 6pm MST on weekdays and will typically respond within a few minutes.
- Click the Help Center widget in the bottom, right corner of your screen.
- Click Chat With Us.
- Click New Conversation.
- Type your message in the Send a message field and hit enter on your keyboard to start chatting with Canopy Support.
Canopy Support typically replies within 30 minutes. Send your email to firstname.lastname@example.org.
Follow these steps to discuss your cancellation request with an account manager:
- Contact Canopy Support and inform them of your wish to cancel.
- Methods for contacting Canopy Support are outlined above.
- Expect an email within 2-3 business days of your initial contact with Canopy Support.
- Upon receiving this email, you'll be able to schedule a call with a Canopy representative.
- Review your cancel request with your account manager.