This is a list of our most frequently asked questions regarding Billing issues within Canopy.
What security measures are taken to keep client data secure?
Canopy's data centers have achieved compliance with an extensive list of AICPA security standards, including SOC 1, SOC 2, and SOC 3. Additionally, our website uses bank-level SSL encryption (128-bit encryption) to secure personal information from our users.
Can I use Canopy Billing without a Stripe account?
Of course! With Canopy Billing and no Stripe account you can still:
- Send and settle invoices.
- Create payments and refunds (manually).
- Issue credits.
- Generate statements.
Without a Stripe account you cannot:
- Process credit card payments directly in Canopy- credit card payments will need to be manually entered.
- Let your clients make payments through Canopy's client portal.
When will credit card payments processed by Stripe be deposited to my bank account?
Your credit card payments/earnings will be deposited to your bank account on a 2-day rolling basis.
Is Stripe PCI compliant?
Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. Your client's credit card information is never stored on Canopy's servers. It is exclusively stored on Stripe's databases.
Is there a minimum charge amount per transaction?
No there is not. There is also no monthly minimum processing volume you need to meet.
What are Stripe’s fees?
You'll only be charged Stripe's fees when you process a credit or debit card payment. 2.9% + 30¢ per transaction for all Visa, MasterCard, AMEX, Discover, Diner's Club, JCB, and debit card transactions. $15 fee for chargebacks. However, if the dispute is resolved in your favor, you will be refunded the chargeback fee.